Return & Refund Policy

Last Updated: September 18, 2026

At ELARION TRADE GROUP LLC, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery, subject to the conditions outlined below.

Please review this policy carefully before requesting a return.

30-Day Return Policy

We accept eligible return requests made within 30 days from the date your order is delivered.

To qualify for a return:

• You must contact us within 30 days of delivery.
• The product must include all major components and accessories originally included with your purchase.
• The product must not have been intentionally damaged, abused, or improperly modified.
• Proof of purchase or a valid order number may be required.
• Used automatic litter boxes must be thoroughly cleaned before being returned.

Because automatic litter boxes are pet hygiene products, all litter, pet waste, hair, and other debris must be completely removed before the product is packaged for return.

Products returned in an excessively dirty or unsanitary condition may not be eligible for return.

Return Shipping Costs

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

We do not charge an additional return handling fee for eligible standard returns.

Before returning any product, please contact our customer service team at:

Support@petpiot.com

We will provide you with the appropriate return instructions and the correct return address.

Please do not send your return to our business address or to the address shown on the original shipping label unless our customer service team specifically instructs you to do so.

Our return warehouse may differ from our business address.

How to Request a Return

To start a return, please contact:

Support@petpiot.com

Please include:

• Your full name
• Order number
• Email address used to place the order
• Reason for the return
• Photos or videos if the return involves a product issue

Our customer service team will review your request and provide the appropriate return instructions.

Please contact us before shipping your product back. Unauthorized returns or products sent to an incorrect address may result in delays in processing your return or refund.

Damaged or Defective Products

If your automatic litter box or another product arrives damaged or defective, please contact us as soon as possible at:

Support@petpiot.com

Please provide:

• Your order number
• A description of the problem
• Clear photos or videos showing the issue
• Photos of the shipping carton and packaging if the product was damaged during transportation

After reviewing the issue, we may provide an appropriate solution, including:

• Troubleshooting assistance
• Replacement parts
• A replacement product
• A refund

The appropriate solution will depend on the nature and circumstances of the issue.

If we confirm that a return is required because the product arrived damaged or defective, we will provide appropriate return instructions. You will not be responsible for return shipping costs resulting from a confirmed defect or shipping damage.

Incorrect Items

If you receive a product, color, variation, or item different from what you ordered, please contact us at:

Support@petpiot.com

Please provide your order number and clear photographs of the item you received.

If we confirm that an incorrect item was shipped due to our error, we will arrange an appropriate replacement, return, or refund.

You will not be responsible for return shipping costs resulting from our error.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

After we issue the refund, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

Processing times imposed by banks and third-party payment providers are outside our control.

Original Shipping Charges

For standard customer-initiated returns, original shipping charges, expedited delivery fees, and other optional shipping-related charges are generally non-refundable.

For an eligible standard return, you are responsible for the applicable return shipping cost only.

If a return results from an error on our part or a product that arrived damaged or defective, applicable return shipping costs will be handled in accordance with this policy.

Exchanges

If you would like to exchange your product, please contact:

Support@petpiot.com

Exchange availability depends on current inventory.

Our customer service team will confirm availability and provide the appropriate exchange and shipping instructions.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

Support@petpiot.com

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, you may request an eligible return after receiving the product in accordance with this Return & Refund Policy.

Lost or Misdelivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first contact the shipping carrier.

The carrier may be able to:

• Confirm the exact delivery location
• Review the driver’s delivery records
• Contact the delivery driver
• Open a missing package investigation

If the carrier confirms that your package was lost or delivered to an incorrect location, please contact us at:

Support@petpiot.com

We will review the situation and provide an appropriate resolution, which may include arranging a replacement shipment where appropriate.

Non-Returnable Situations

Where permitted by applicable law, we may be unable to accept a return in circumstances including:

• The return request is submitted more than 30 days after delivery.
• The product has been intentionally damaged or improperly modified.
• Damage resulted from misuse or failure to follow product instructions.
• Major components or accessories are missing.
• An automatic litter box is returned in an excessively dirty or unsanitary condition.
• The product is returned without authorization or sent to an incorrect return address.

These restrictions do not affect consumer rights or remedies that cannot legally be excluded under applicable law.

Business Information

ELARION TRADE GROUP LLC

22483 HICKORY LN
BULLARD, TX 75757
United States

Customer Support Email:
Support@petpiot.com

Important: The business address above is provided for company identification and correspondence purposes. It is not automatically our return address.

Please contact our customer service team before returning any product. We will provide the appropriate return address and instructions.

Contact Us

If you have questions about a return, refund, exchange, damaged product, delivery issue, or other after-sales matter, please contact:

ELARION TRADE GROUP LLC

22483 HICKORY LN
BULLARD, TX 75757
United States

Email: Support@petpiot.com

When contacting us about an existing order, please include your order number so that our customer service team can assist you more efficiently.