Legal notice
Legal Notice
Last Updated: September 18, 2026
This website and online store are operated by ELARION TRADE GROUP LLC.
This Legal Notice provides information about the operator of this website, our products and services, intellectual property, website use, and customer contact information.
Company Information
Company Name:
ELARION TRADE GROUP LLC
Business Address:
22483 HICKORY LN
BULLARD, TX 75757
United States
Customer Support Email:
Support@petpiot.com
For questions regarding orders, products, shipping, returns, refunds, or after-sales support, please contact us by email.
Website Operator
This website, online store, and related services are operated by:
ELARION TRADE GROUP LLC
References to “we,” “us,” and “our” throughout this website refer to ELARION TRADE GROUP LLC, as applicable.
Products and Services
We offer automatic litter boxes and related pet products and accessories through our online store.
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, prices, availability, and other information displayed on our website are accurate.
However, minor differences may occur due to manufacturing variations, product improvements, photography, lighting conditions, screen settings, or packaging updates.
Where permitted by applicable law, we may update product information, specifications, pricing, and availability from time to time.
Product Use and Safety
Our automatic litter boxes contain electronic and moving components and should be used in accordance with the instructions, warnings, and safety information supplied with the product.
Customers are responsible for determining whether a product is appropriate for their pet’s age, size, physical condition, behavior, and individual needs.
Appropriate supervision is recommended when introducing a cat to an automatic litter box.
Customers should not intentionally modify, disable, bypass, or interfere with product safety mechanisms.
If a product appears damaged, defective, or operates abnormally, discontinue use and contact:
Support@petpiot.com
Nothing in this Legal Notice is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded under applicable law.
Intellectual Property
Unless otherwise stated, content available through this website, including:
- Text and product descriptions
- Photographs and product images
- Videos
- Graphics
- Logos
- Icons
- Designs
- Website layouts
- Other website materials
is owned by us, licensed to us, or otherwise used with appropriate authorization and may be protected by copyright, trademark, and other intellectual property laws.
You may use this website for personal and non-commercial shopping purposes.
Unless expressly authorized by us or permitted by applicable law, you may not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without permission.
Accuracy of Information
We make reasonable efforts to provide accurate and current information on our website.
However, website content may occasionally contain typographical errors, technical errors, inaccuracies, or omissions relating to product descriptions, specifications, prices, promotions, availability, shipping information, or other content.
Where permitted by applicable law, we may correct errors and update information when necessary.
Orders and Payments
Orders placed through our website are subject to our Terms of Service and other applicable policies.
Payments may be processed by third-party payment providers. These providers may operate under their own terms, conditions, and privacy practices.
If an order cannot be fulfilled due to product unavailability, payment issues, incorrect information, shipping restrictions, or another legitimate reason, we may contact the customer and provide an appropriate resolution.
Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Orders are generally processed within 2–3 business days after payment confirmation.
After processing and shipment, estimated delivery is generally 3–8 business days.
Delivery times are estimates and may be affected by carrier operations, severe weather, public holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Returns and Refunds
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
For standard customer-initiated returns, customers are responsible for one return shipping cost only.
Before returning any product, please contact:
Support@petpiot.com
Our customer service team will provide the appropriate return instructions and return address.
The business address listed in this Legal Notice is not automatically our return address.
Our return warehouse may differ from our business address. Please do not send products directly to our business address unless specifically instructed to do so by our customer service team.
Privacy
Information regarding how we collect, use, disclose, and protect personal information is provided in our Privacy Policy.
Privacy-related questions or requests may be submitted to:
Support@petpiot.com
Third-Party Services and Links
Our website may use or contain links to third-party services, including ecommerce platforms, payment processors, shipping carriers, analytics providers, advertising providers, and other technology services.
Third-party services operate independently and may be subject to their own terms and privacy policies.
We are not responsible for the content, availability, privacy practices, or security practices of third-party websites or services that we do not control.
Disclaimer
To the extent permitted by applicable law, information provided through this website is made available for general informational and commercial purposes.
We do not guarantee that our website will always be uninterrupted, completely secure, or free from technical errors.
Nothing in this Legal Notice excludes or limits warranties, guarantees, remedies, or other consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, ELARION TRADE GROUP LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or online services.
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in this Legal Notice is intended to limit statutory consumer rights.
Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.
When changes are made, the updated version will be published on this page with a revised “Last Updated” date.
Contact Us
If you have questions regarding this website, our products, your order, shipping, returns, refunds, or after-sales support, please contact:
ELARION TRADE GROUP LLC
22483 HICKORY LN
BULLARD, TX 75757
United States
Customer Support Email:
Support@petpiot.com
For order-related inquiries, please include your order number so that our customer service team can assist you more efficiently.
Important: The business address above is provided for company identification and correspondence purposes. It is not automatically our return warehouse address. Please contact customer service before returning any product.