Contact Information

We’re here to help. If you have any questions about your order, our automatic litter boxes, shipping, delivery, returns, refunds, or after-sales support, please contact us.

Customer Support

Email: Support@petpiot.com

Our customer service team can assist you with:

• Order inquiries
• Shipping and tracking
• Delivery issues
• Returns and refunds
• Exchanges
• Product questions
• Product troubleshooting
• Warranty and after-sales support
• Damaged or defective products
• Missing or incorrect items

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

For product-related issues, providing clear photos or videos may help us identify the problem and provide a faster solution.

Business Information

Company Name:
ELARION TRADE GROUP LLC

Business Address:
22483 HICKORY LN
BULLARD, TX 75757
United States

Customer Support Email:
Support@petpiot.com

Returns & Refunds

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

To request a return, please contact:

Support@petpiot.com

Our customer service team will provide the appropriate return instructions and the correct return address.

Please do not send returns directly to the business address listed above unless our customer service team specifically instructs you to do so.

Our return warehouse may differ from our business address.

Shipping & Delivery Support

If you have questions about your shipment or tracking information, please contact us and provide your order number and tracking number, if available.

If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly. The carrier may be able to confirm the exact delivery location, review the driver’s delivery records, or provide additional information.

If the package still cannot be located after contacting the carrier, please contact us and we will assist you with the next steps.

Contact Us

For questions regarding orders, products, shipping, returns, refunds, or after-sales support, please contact:

ELARION TRADE GROUP LLC

22483 HICKORY LN
BULLARD, TX 75757
United States

Email: Support@petpiot.com

When contacting us regarding an existing purchase, please include your order number so that our customer service team can assist you as efficiently as possible.

Please note: The business address above is provided for company identification and correspondence purposes. It is not automatically our return address. Please contact customer service before returning any product.